Sovran Group Ltd ("Sovran", "we", "us", or "our") is a luxury architecture, interior design, and build studio based in London, United Kingdom. We are committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services.
Our registered address is 123 Design Street, Chelsea, London SW3 4AA. For any privacy-related enquiries, please contact us at [email protected].
We may collect and process the following categories of personal data:
Contact information: name, email address, phone number, and postal address when you enquire about our services, book a consultation, or use our cost estimator tool.
Project information: details about your property, project type, budget range, timeline preferences, and design briefs that you share with us during consultations or via our website forms.
Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology identifiers on the devices you use to access our website.
Usage data: information about how you use our website, including pages visited, time spent, and navigation paths.
We use the information we collect for the following purposes:
To respond to your enquiries and provide you with the services you have requested, including consultations, cost estimates, and project proposals.
To manage and administer our business relationship with you, including scheduling, invoicing, and project management communications.
To improve our website, services, and user experience through analytics and performance monitoring.
To send you relevant updates about our services, projects, and resources where you have opted in to receive such communications.
To comply with our legal obligations, including health and safety regulations, building codes, and financial reporting requirements.
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:
Consent: where you have given clear consent for us to process your personal data for specific purposes, such as marketing communications.
Contract: where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms.
Legal obligation: where processing is necessary for compliance with a legal obligation to which we are subject.
We do not sell your personal data to third parties. We may share your information with:
Trusted service providers who assist us in operating our website and delivering our services, including hosting providers, email service providers, and analytics tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
Professional partners involved in your project, such as structural engineers, planning consultants, or specialist contractors, but only with your knowledge and where necessary for project delivery.
Regulatory or legal authorities where required by law or to protect our legal rights.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Project-related data is typically retained for a period of six years following project completion, in line with UK construction industry standards and limitation periods.
Marketing-related data is retained until you withdraw your consent or unsubscribe from our communications.
Under UK GDPR, you have the following rights regarding your personal data:
Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can request that we correct any inaccurate or incomplete personal data.
Right to erasure: you can request that we delete your personal data, subject to certain legal exceptions.
Right to restrict processing: you can request that we limit the processing of your personal data in certain circumstances.
Right to data portability: you can request that we transfer your personal data to another organisation in a structured, commonly used format.
Right to object: you can object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. Essential cookies are necessary for the website to function and cannot be switched off. Analytics cookies help us understand how visitors interact with our site.
You can manage your cookie preferences through your browser settings at any time.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server hosting, and restricted access controls.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Sovran Group Ltd 123 Design Street, Chelsea, London SW3 4AA Email: [email protected] Phone: +44 (0) 20 7946 0958